Cracks to the frame without visible wear.
Cracking along the frame or by the grommets without visible wear around the crack is generally deemed to be a manufacturing fault, so would generally be covered under warranty.
Warranty Examples
Warranty examples
Tennis racket damage, covered or not.
All rackets are covered under warranty for legitimate manufacturing defects. Tennis HQ and the manufacturers reserve the right to only accept rackets under warranty where the damage is deemed to be a genuine manufacturing defect.
Below are common examples of racket damage or wear, with a guide to whether each one is generally covered. Use them as a guide before opening a warranty case, but please note that the final assessment always sits with Tennis HQ and the supplier.
Important
The string must not be cut on a racket being assessed for warranty. If the string is cut before the damage is reported to Tennis HQ, the warranty claim will be refused.
Likely to be
Covered under warranty.
Damage to the handle or shaft.
Breakage of the handle or shaft of your racket, without signs of impact or excessive wear, is generally the result of a manufacturing defect and is usually covered under the warranty policy. Grip wear and tear is not covered by this, as grips are considered a consumable part.
Head collapse.
Usually caused by string pull-through, the head of your racket collapsing is generally deemed a manufacturing defect, and is usually covered by warranty.
Internal clicking.
On rare occasions, a clicking or rattling noise may be heard from inside the handle or shaft. This is generally caused by a manufacturing defect and will be assessed under warranty.
Unlikely to be
Covered under warranty.
String breaks and grip wear.
Strings and handle grips are considered consumable parts, so string snaps and grip wear and tear are not covered under warranty, besides special circumstances.
Snapping with visible wear.
Cracks, snaps or fractures of the shaft or head with visible impact marks, dents or excessive paintwork damage will be deemed to be caused by an impact or racket abuse, and will therefore not be covered under warranty.
Stringing issues.
Issues caused by stringing your racket elsewhere, such as clamps slipping or grommet damage, can be identified by paintwork damage around the head of the racket and would not be covered under warranty. Tennis HQ recommends only having your rackets restrung by certified stringers at a specialist dealer or retailer.
Loose caps.
Caps are generally stapled or held by adhesive to the handle of the racket. Occasionally, these can come loose. This can be rectified by re-stapling or bonding the cap to the handle, and as such, is considered maintenance and would not be covered under warranty.
Tip
When in doubt, send Tennis HQ a few clear photos of the damage along with your order number. Even where an issue looks borderline, the team can pass it across to the supplier for assessment before any decision is made.
Ready to start a warranty case?
Email Tennis HQ with your order number and clear photos of the damage, and remember to leave the strings intact until the case has been assessed.
